Online Shop Information



Company Information

Fei Liu Fine Jewellery is located in the Jewellery Quarter, the heart of the jewellery trade in Birmingham, England.

Fei Liu Fine Jewellery Ltd is registered in England and Wales. 

Company Number: 7467605
VAT Number:104814345

Delivery Information

All orders will be shipped by Royal Mail Special Delivery for £3.95 (including VAT) per address. Shipping charges are complimentary for orders over £300 to one address.

Orders will take 3-5 working days for delivery, and no order will be dispatched without full address and contact details. If not all details are submitted, we will attempt to contact you before anything can be dispatched. Items on special order may take longer. You may verify the status of your order and shipment by logging into your account or contacting online@feiliu.co.uk. If you have any queries regarding an order please contact the office. Currently, we are only able to accept on-line orders to shipping addresses within the United Kingdom. If any Fei Liu Fine Jewellery item you receive is not to your satisfaction you may return it for refund, credit or exchange within 14 days from the invoice date. Returned items must be unworn, not damaged and in a good condition.

Please read the full details of our Returns Policy below.

Returns Policy

If any item a customer receives does not meet satisfaction, it may be returned for exchange within 14 days from the invoice date. This is with exception of sale/clearance items, personalised items and earrings, which for hygiene reasons are non-returnable.

On the rare occasions that items are damaged upon receipt, customers should notify us (by phone or email) on the same day if they wish to return it. We strongly advise all customers to check their purchase thoroughly upon delivery before disposing of the invoice or any original packaging.

Postage for return items will have to be paid for by the customer. Once we have received the return, the items will be inspected thoroughly and any damage caused by the customer through wear and tear will not be accepted as faulty.

Goods finished in accordance with customer specifications or goods which have been clearly tailored to the personal requirements of the customer (i.e. engraved items) are non-returnable. All engraved items of jewellery are specifically for final sale and have been engraved according to customer specifications. Fei Liu  Fine Jewellery is not a liable for errors that are the result of customer instructions or specifications.

 

 

About Feiliu

Born in China and now based in Birmingham, Fei Liu combines eastern heritage with western design, celebrating femininity through effortlessly wearable jewellery

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