Delivery only £3.95 | Free delivery on all orders over £300 | UK only
Online Shop Information



Company Information

Fei Liu Fine Jewellery is located in the Jewellery Quarter, the heart of the jewellery trade in Birmingham, England.

Fei Liu Fine Jewellery Ltd is registered in England and Wales. 

Company Number: 7467605
VAT Number:104814345

 

Delivery Information

 

All orders will be shipped by Royal Mail Special Delivery for £3.95 (including VAT) per address. Shipping charges are complimentary for orders over £300 to one address.

Orders will take 3-5 working days for delivery, and no order will be dispatched without full address and contact details. If not all details are submitted, we will attempt to contact you before anything can be dispatched. Items on special order may take longer. You may verify the status of your order and shipment by logging into your account or contacting online@feiliu.co.uk. If you have any queries regarding an order please contact the office. Currently, we are only able to accept on-line orders to shipping addresses within the United Kingdom. If any Fei Liu Fine Jewellery item you receive is not to your satisfaction you may return it for refund, credit or exchange within 14 days from the invoice date. Returned items must be unworn, not damaged and in a good condition.

The last Christmas order date for the UK is Friday 15th Decebmber, 2017.

 

Returns Policy

 

If any item a customer receives does not meet satisfaction, it may be returned for exchange within 14 days from the invoice date. This is with exception of sale/clearance items, personalised items.

On the rare occasions that items are damaged upon receipt, customers should notify us (by phone or email) on the same day if they wish to return it. We strongly advise all customers to check their purchase thoroughly upon delivery before disposing of the invoice or any original packaging.

Postage for return items will have to be paid for by the customer. Once we have received the return, the items will be inspected thoroughly and any damage caused by the customer through wear and tear will not be accepted as faulty.

Goods finished in accordance with customer specifications or goods which have been clearly tailored to the personal requirements of the customer (i.e. engraved items) are non-returnable. All engraved items of jewellery are specifically for final sale and have been engraved according to customer specifications. Fei Liu  Fine Jewellery is not liable for errors that are the result of customer instructions or specifications.

 

Exchange and Returns

 

Items may be returned or exchanged within 14 days from the invoice date. All items must be returned unworn in their original packaging with proof of purchase. Please complete and include the returns form so we can process your request swiftly. If you have any enquiries regarding returns, please call our office 0121 233 1299 (Mon-Fri, 9am-5pm) or email us at online@feiliu.co.uk.

For hygiene reasons earrings are non-refundable. Items tailor-made (including bespoke and engraving) are also non-fundable.

Note, that we cannot process a return without the completion of a returns form.

Send returns to:
Fei Liu Fine Jewellery
Newhall House
206 Newhall Street
Birmingham
B3 1SH

© Copyright 2017 Fei Liu Fine Jewellery.
Registered in England No: 7467605 VAT Reg No: 104814345


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